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Customer Care

Ordering, Shipping and Returns Policies

 

  

At shopoklife.com, we strive to provide you with the best customer care for hassle free shopping. The information below are fast answers to some of the common questions and concerns.  Please feel free to call us on our customer care line  at 866-936-9444 or  send us an email through our contact us page.



ORDERING AND PAYMENT

Payment Methods:

Credit Cards

We accept the following credit cards: Visa, MasterCard, Discover, PayPal, Google Checkout and  Checkout with Amazon. There is no surcharge for using your credit card to make purchases.  Our secure server encrypts all submitted information. Just enter your credit card information during checkout. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

 

Money Orders, Cashiers Checks, Company Checks, & Personal Checks

We accept money orders, cashiers checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashiers check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed.  Please send us a note and mail your request together with your payment (Please include the appropriate  sales tax for Texas delivery address) to:

Oklife Incorporated

4903 Golden Quail, Ste 102

San Antonio, TX 78240

 

Promotion and Discounts

Promotion codes are redeemed at the end of the ordering process after your information has been entered. Simply enter your promotion code and when you're finished, move on to check out section. Your promotional discount will be factored into your order and will be reflected in your order summary.

 

Pricing and Taxing Information

All orders shipped to Texas will be subject to sales tax in accordance with the State law. Orders shipped elsewhere will not be charged sales tax. Please note that your state and/or municipal government   may require you to declare mail order purchases and pay sales tax on them directly.



 

Shipping Policy

Shipping options are provided at the time of Check out.

 

UPS Ground Shipping:

We offer FREE UPS or FedEX Ground shipping   for the Continental US. Most orders ship within 1 business day, we will contact the customer if the order cannot ship in this time frame. Shipping takes 5 to 8 business days in the US. 


Express Shipping:

If you prefer to receive your merchandise faster, we offer Third Day service. Delivery is Monday through Friday, not including weekends and holidays. Orders placed with expedited service will ship by the next business day, pending credit card authorization and verification. 3rd day rates will be calculated at the time of checkout. You will always have the opportunity to see the full amount of your purchase with shipping charges before you confirm your order.  
 

Shipping Carries:

We determine the most efficient shipping carrier for your order. The carries that may be used are United Parcel Services (UPS)  for both ground and expedited shipping

 

Tracking  your Shipment:

You will receive an email confirmation when your orders ship with tracking numbers. Also you can long into your account on www.shopoklife.com  to track your order.

 

 


 

Easy Returns:

  

Returns are accepted within 30 days if items are returned in new condition in the original packaging. To initiate a return, just log into your account at shopoklife.com and request for a Return Merchandise Authorization (RMA) number which will come with instructions on  returning the shipment. Or you can  just call our customer service number at 866-936-9444 to initiate a return for you.  Refunds are made within  2 to 7 business days of merchandise return.



Terms and Conditions


Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price


Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Shopoklife.com, Copyright © 2011, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.













 















 







 


  




 

FREE STANDARD SHIPPING.

ORDERS SHIP WITHIN  1 BUSINESS  DAY!


 
 
 
Oklife Juice Extractor as Featured in WSJ Test Kitchen: Juicer